When the review invite is enabled, your guests see a rating screen at the end of their menu visit. What happens next depends on the rating given.
How the funnel works
- 4 or 5 stars → the guest is redirected directly to your Google listing to post their review.
- 1, 2 or 3 stars → the review is captured privately and forwarded to you; it is not sent to Google.
Setting up your Google link
In the editor, open « Restaurant info » and paste your Google Place ID (a code like ChIJN1t_tDeuEmsRUsoyG83frY4) into the field provided. With this code, your menu's « Reviews » button opens the Google rating window directly. If you didn't find your Place ID, you can also paste the share link from your Google Maps listing.
Email alerts
In Settings › Notifications, the toggle « Notify me of new reviews » controls whether you receive an email for each private review (1–3 stars). Enable it to react quickly to negative feedback. Received reviews are also visible in your dashboard under « Reviews & feedback ».