How to get more Google reviews for your restaurant
Google reviews decide where your future guests eat. How to collect more of them, at the right moment, without pestering guests — and what Google says about forbidden practices.
Before walking through your door, your future guests check your Google rating. The number and recency of reviews directly affect your position in Google Maps — and therefore your covers. Here is how to get more of them, the right way.
Ask at the right moment
The best moment is right after a good experience: dessert served, bill settled, guest still at the table. Asking verbally works, but it relies on the guest's memory once home. A direct link, opened on their phone while they are still at your place, converts far better.
The QR menu as a review collector
Your guests already have your menu open on their phone. qartine can show, at the end of the meal, a discreet invitation to leave a Google review — one tap and the review form opens, targeted at your venue. No extra card to print, no second QR on the table.
What not to do
- Never pay for reviews or write them yourself: Google detects them and can suspend your listing.
- Don't filter ('only if you're happy'): review-gating is explicitly forbidden by Google.
- Don't offer discounts in exchange for reviews: it breaches Google's rules and consumer-practice law.
Reply to every review
Replying to reviews — especially negative ones, calmly and precisely — shows future guests that the house listens. A professional reply to an unfair review often convinces more than ten five-star ratings.